Return & Refund Policy

Last updated: August 29, 2026

At SKIN & LOOKS, we want you to have a positive shopping experience. If there is an issue with your order, please contact us and we will work with you to find an appropriate solution.

Refunds & Replacements

Refunds or replacements may be available when an order is affected by an issue such as:

• The product arrives damaged or defective.
• You receive an incorrect product.
• An item is missing from your order.
• Your order is not successfully delivered due to a qualifying shipping issue.
• Your order is canceled before it has been processed or shipped.

For damaged or defective products, please contact us within 30 days of delivery and provide clear photo or video evidence showing the problem.

For incorrect or missing products, we may also request photographs or videos showing the item received, its packaging, shipping label, and the relevant order information.

Returns

Most returns are not required.

Because many of our products are fulfilled through international suppliers, returning products can be impractical and unnecessarily expensive. For qualifying damaged, defective, incorrect, or missing items, you may generally be able to keep the product while we arrange an appropriate refund or replacement.

If a physical return is required for a particular product, we will provide the appropriate return instructions.

Please do not send an item back to a supplier or fulfillment warehouse without contacting us first.

Zendrop does not generally accept customer returns at its warehouses, and where a return address is required, the store owner may need to provide the appropriate return address.

Return Shipping Costs

For qualifying issues caused by fulfillment, such as receiving a damaged, defective, incorrect, or missing product, SKIN & LOOKS will determine the appropriate resolution, which may include a refund or replacement without requiring the customer to return the item.

If a customer requests to return an item for reasons unrelated to a fulfillment error, return shipping may be the customer's responsibility and the return may not qualify for a refund.

Incorrect Size or Fit

Please carefully review the size information provided on the product page before placing your order.

If we sent you a different size from the one you ordered, you may qualify for a refund or replacement with supporting evidence.

However, if you selected the correct size and the product does not fit as expected, this generally does not qualify as a fulfillment error.

Refund Timeframe

Once your refund has been approved, it will be issued to the original payment method.

Refunds are generally initiated promptly after approval, and it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders can generally be canceled only before they have been processed or shipped. Once an order has shipped, it cannot normally be canceled.

Certain products, including Print-on-Demand and preorder inventory, may not be cancellable once payment has been made.

Non-Returnable / Non-Refundable Items

The following may not qualify for a refund or return:

• Products where the correct item and variant were received but the customer simply changes their mind.
• Products where the correct clothing size was ordered but the customer finds the fit unsuitable.
• Sample orders, which are not eligible for refunds under Zendrop's sample-order policy.
• Certain Print-on-Demand or preorder products where cancellation is no longer possible after payment.
• Orders that fall outside the applicable refund eligibility period.
• Products damaged through misuse, improper handling, or circumstances unrelated to the fulfillment process.

Refund Eligibility Period

Refund or replacement requests must fall within the applicable eligibility period.

Zendrop currently states that physical product orders are generally ineligible for refunds or replacements if the payment was made more than 90 days before the refund request.

For damaged products specifically, the issue must be reported within 30 days of delivery with appropriate photo or video evidence.

Delivery Issues

If your order has not arrived, please contact us with your order number and tracking information.

For qualifying delivery failures, the resolution may be a refund or replacement, depending on the circumstances and fulfillment eligibility.

For international shipments, Zendrop's current fulfillment policy uses longer delivery-failure thresholds, including 60 days from the shipping date for global shipments, 45 days for U.S. orders, and 110 days for Brazil orders in qualifying cases.

How to Request a Refund or Replacement

Please email us at:

ceddryc@gmail.com

Include:

• Your full name
• Order number
• Description of the issue
• Photos or video evidence where applicable
• Any relevant tracking information

Our team will review your request and let you know the available resolution.

Consumer Rights

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under the laws applicable to your purchase.